Healthy You Program FAQ's
- What is Healthper?
- What is the problem that Healthper addresses?
- How is Healthper different than other programs?
- How does Healthper engage member?
- What types of companies are currently using Healthper program?
- What is the typical organization size and profile that healthper has served?
- Who administers and manages the program?
- How long has Healthper been in business?
- How does Healthper measure engagement?
- Does Healthper provide health assessment?
- Does Healthper allow customization of the health assessment?
- Does Healthper allow the client to augment solution with their own well-being resources including content?
- Does Healthper system analyze outcomes or engagement?
- Does Healthper provide personalization?
- Does Healthper administer incentives?
- Does Healthper administer team challenges?
- Does Healthper support individual challenges?
- Does Healthper support the social community?
- Does Healthper support well-being portal branding?
- Does Healthper provide access via a mobile app?
- Is Healthper secure?
- Can Healthper support member credentials when email is NOT available?
- Can Healthper provide member login through single sign-on?
- Can Healthper members access other programs offered by their sponsor through single sign-on?
- Can Healthper solution be offered to dependents?
- Can Healthper personalize activities by member data?
- Can Healthper integrate with a data management vendor?
- Can Healthper define incentive models with levels?
- Can Healthper provide reports that clients can use to self-administer incentives (e.g. raffles, contests etc.)?
- Can Healthper apply incentive credits based on a file from the sponsor?
- Does Healthper provide support for verified activities?
- Does Healthper support tracking devices?
- Can Healthper create incentive model for biometric outcomes?
- Does Healthper provide membership reports?
- Does Healthper allow to track activity progress and completion?
- How are members engaged on the Healthper?
- Does Healthper aid with data collection and management?
- What care data elements are collected by Healthper?
- Does Healthper provide coaching services?
- Does Healthper provide administrative capabilities for case managers or coaches?
- Can Healthper members view their historical data on the portal?
- Does Healthper provide educational content?
- Does Healthper provide health quiz?
- Does Healthper provide trackers?
- Does Healthper provide financial well-being?
A: Healthper inspires people to lead their lives with greater health, energy & promise. Healthper provides turnkey well-being solution that is tailored to the unique needs of a sponsor population. Healthper’s tailored engagement strategy increases participation and drives behavior change towards measurable Health outcomes. Members are engaged using personalized programs, targeted communication, activity or outcome-based incentives.
A: Health care costs in the United States are high and rising. The costs are becoming unsustainable for both individuals and employers. The rise in health care costs can be almost completely attributed to the rising rates of mostly preventable and manageable chronic diseases, which account for more than 75 percent of the $2.2 trillion we spend every year on health care. Healthper aims to provide the tools and guidance that guides in how individuals can prevent and manage health conditions to effectively reduce their health care costs.
A: Most well-being solutions take a one size fits all approach. They typically have limited engagement capabilities and are difficult to scale across a broad population. In contrast, Healthper offers a fully customizable and adaptable well-being program for a broader population that is supported by a hyperbolic incentive model. Healthper’s offering recognizes the need to effect positive change in members lifestyle by helping them reduce their health risk factors via individualized support and positive incentives that are based on their own health risk profile and motivations. Some of the key differentiators are:
A: Healthper works with the sponsor to create a custom engagement calendar for the members based on the program definition. Members are engaged through multiple communication channels like email, SMS, IVR and Snail Mail. Communication is tailored based on the level of participation and contain Announcements, News Letters, Motivational Messages, Nudges, and Reminders. Healthper also provides well-being campaign posters, email templates, digital teasers etc to the employer.
A: Healthper programs are currently being used in manufacturing, retail, technology, accounting, health system, marketing and many more types of companies.
A: Healthper has served populations of size 50 to 25000+. The populations smaller than 100 are through broker relationships. Healthper’s has built a powerful administrative platform that allows managing these disperse implementations easily.
A: Healthper is a turnkey health enhancement solution, supported by a seasoned client services team. At the time of implementation, clients are assigned a dedicated Healthper implementation manager to ensure a smooth transition for both the employer and employees. The program provides an array of ongoing support services including a dedicated well-being manager, a web portal with all web content, a call center, and vendor management.
The Healthper program was launched in the United States in 2010.
A: Yes. Healthper provides a standard health assessment that is segmented in multiple sections. It provides education and instant feedback on possible health risk.
A: Yes. A client can substitute their customized health assessment or well-being survey, and the program can utilize the corresponding responses. The client can also create a new health assessment within the program or modify any existing assessment section provided.
Q: Does Healthper allow the client to augment solution with their own well-being resources including content?
A: Yes. Healthper allows a client to include available well-being resources or content. These can be augmented with the existing content and delivered with specific triggers to population sub-segments. Healthper has extensive well-being content on key educational well-being categories, as well as for trackers, companywide challenges, health tips, etc. that can be edited or augmented. Additional authored or sourced content can be installed within the platform to create a fully tailored program. Content can be delivered through multiple modalities including web, mobile, email, paper etc. Personalization is allowed at any level of program segments down to the individual. Custom content can be integrated along with the program activities.
A: Yes. All data is recorded at an individual level. The data is made available as aggregated and anonymous when HIPAA consent is not available. For personalized intervention data is made available at Individual level.
A: Yes. Healthper provides multiple levels of personalization. The program portal can be personalized to the sponsor’s well-being brand. The program sponsor can select from an existing catalog of components based on population insights including program tracks, companywide challenges, user interface style. Employers can add verified or self-reported activities like cancer awareness walk, a submission form for gym activity, blood donation, cancer or mammogram screening, well-woman exam and many others. Member can select program tracks, challenges, set goals, attend webinars, lifestyle coaching modules and much more.
A: Healthper's program personalization engine customizes activities, personal challenges and goals based on the program track selection, demographics, coaching outreach, lifestyle, and measures of members. The program communications are personalized for program and members. These include program announcement, brochure, challenge communications, nudges and reminders, motivational quotes, healthy cooking recipe & tips, healthy minutes newsletter, preventive care reminders and more. Healthper platform has a declarative rules engine that can manage the rules that act upon the engagement and outcomes to create a personalized intervention. There is a library of rules that are created for the pass/fail and demographic criteria. These rule-sets can be managed and augmented with new insights on a periodic basis. Any engagement or activity can be associated with these rules. This provides a dynamic stratification of the population and reduces the manual analysis of the data elements. The platform allows admins to create templates for specific program interventions with specialized rules and apply across population segments. Custom scripts can easily be added to analyze the outcomes and then further drive the personalization.
A: Yes. Healthper supports activity and outcomes-based incentive administration. Any engagement or activity can be tied to a participation score and a token value. Healthper provides a centralized repository for all the member earnings along with an ability to redeem them.
The scoring model can be based on health outcomes or engagement level. In the employer well-being product, we use the score as an engagement metric. Each type of activity is associated with a specific score value. The types of activities include Readiness to Change, Completion of a Challenge, Completion of a Tracked activity, Completion of an Education activity etc. Note that this model can be configured using the administrative portal for any population segment.
The tokens are used like reward points. The platform has a built-in rewards mall that delivers an extensive product catalog. It consists of gift cards, equivalent e-Certificates or physical merchandise. As members accumulate tokens, they can redeem them directly via the integrated rewards mall. Reports and data feeds are provided for processing the incentives through an outside party like premium rebates, HSA contributions, external rewards mall, payroll contribution, etc.
The rewards mall catalog can be customized for any program segment or international regions. The rewards are fulfilled via our preferred reward fulfillment partner. The denomination of tokens to equivalent currency can be tailored for a population segment. The tokens can be awarded for self-reported activities, for an internal activity milestone or for completion of an externally hosted activity such as 6 telephonic coaching sessions with a well-being coach. The platform also allows for financial caps per engagement or population segment along with auto redemption.
As an example, once member health assessment and biometric completion activity are recorded as complete, the member is the credited 50000 tokens that are redeemable for any gift card or e-Certificate in the rewards mall up to a $50 value. Other examples include:
A: Yes. Healthper administers the team challenges for their client populations. The clients can select from a huge catalog of branded challenges that come along with the communication and engagement plan.
A: Yes. Healthper provides members with personal challenge catalog to pick from. Additionally, members can create time tracked personal challenges of their own.
A: Yes. Healthper supports unmoderated and moderated communities. Members can engage in a company-wide community or can connect with the peers in their own private community or message board. Microblogs are also supported for custom topics. Communities for the challenges are also supported.
A: Yes. Healthper supports branding and layout customization of the well-being portal. The customization is available on desktop and mobile platforms.
A: Yes. Healthper creates a personalized well-being portal for their client. The client portal is accessible via web and mobile. Members can also download the mobile app from the app store that preserves client program branding.
A: Yes. Healthper is HIPAA compliant and ensures that member’s personal data is encrypted at rest and in transit.
A: Yes. Healthper creates customized login credentials based on email, employee id, SSN or any other member identifier available in the client census information. The member credentials are unique with respect to a client population.
A: Yes. Healthper allows its solution to be available via single sign-on through their client’s portal.
A: Yes. Healthper acts an identity provider and allows to create a unified experience for its members by combining other available programs from their sponsor. Furthermore, Healthper allows stratifying the population to deliver the personalized programs and offer incentives on completion.
A: Yes. Healthper can support dependent populations. Furthermore, Healthper allows targeting specialized program contents and incentives for dependents.
A: Yes. Healthper can target specific activities to members who meet up specific data elements. The scope of these elements spans from personal information, demographics, lab data, system usage, biometric measures, psychographic profile, health risks, social determinants, emr data and much more.
A: Yes. Healthper works with the client contracted data management vendor or the client internal human resource management system.
A: Yes. Healthper can create customized levels that can be used as a requirement for subsequent levels or be used as a threshold to lift gate additional incentives. Member receives the badges based on the activity level achieved.
Q: Can Healthper provide reports that clients can use to self-administer incentives (e.g. raffles, contests etc.)?
A: Yes. Healthper provides engagement reports that are used by clients to incentive populations through raffles, contests or monthly payroll contributions.
A: Yes. Healthper can load and apply the incentive credits for various activities from a file provided by the sponsor.
A: Yes. Healthper provides administering verified activities. The verification is received via a file feed or API from the variety of vendors like medical plan providers, dental plan providers, weight management program vendors and many more. The member can track the progress and history of the activity like any other self-reported activity.
A: Yes. Healthper supports a variety of health tracking and fitness tracking devices and updates the list periodically. The device enablement goes through a rigorous pruning process before it is added to the supported list. We also work with specialized devices that track advanced health measures, upon request.
A: Yes. Healthper can administer incentives based on biometric outcomes. Optionally, outcome achievement reports are provided to the client for self-administration of the incentives.
A: Yes. Healthper standard reports include participation, engagement, performance, health risk, cost analysis and forecast, outcome reports and many more.
A: Yes. Each engagement can be tracked for progress or completion. Engagement can consist of one or more activities or activity groups. Each activity can be tracked for progress and completion. Engagement or activity status completion can be associated with an external source. For example, the number of days that a person walked in a month, the number of miles walked, number of telephonic calls with a coach, finishing a tobacco cessation program, etc., can be used as completion indicators.
A: Members are engaged through web, mobile, email, SMS, push notifications and optionally via paper mail. Each program segment can have a unique engagement experience including online and offline. The digital experience can be branded uniquely for a population sponsor.
A: Yes. Data (care elements) is collected discretely at an individual level that is self-reported or reported from an external source. The data record is timestamped with the information on the source. Individuals can view (also edit self-reported info) the discrete data record or a care provider that has access can do so as well. Besides individual reports, anonymous and aggregated reports are made available at any population segment level.
A: Healthper collects data from health assessments, biometric screening measures, lab test results, ongoing physical activity that are self-reported or reported via tracking devices, well-being content including education and tracking that is personalized, external sources like coaching providers, etc. Note that platform allows capturing unrecognized data elements and operating on it. As an example, a test result related to EMG on neural disorders can be captured and a related personalized intervention can be created.
A: Yes, Healthper provides integrated coaching services.
A: Yes, Healthper platform allows for case managers or coaches to manage their cohorts or interact with the population within a community. Coaches can create their personalized pathway for a profile (male age 40 with a BMI of 35 and is hypertensive vs. female age 50 with a BMI of 35 diagnosed with Rheumatoid arthritis). Coaches can view individual activity on sleep and walking to further tailor the exercise or stress management module, while the platform can recommend actions based demographic and other factors like clinical and other data points.
A: Yes. Healthper members can view their historical information including activity and health assessment risk. Posttermination of contract Healthper reserves the right to remove member information.
A: Yes. Healthper has a rich library of health and well-being educational content that is augmented with new content throughout the year.
A: Yes. Healthper program includes engaging health quiz to generate health and well-being awareness.
A: Yes. Healthper program includes the variety of trackers and allows tracking of custom metrics. The tracking includes the ability to set the desired no of entries to signal completion for incentives.
A: Yes. Healthper program includes financial well-being module with engaging tools to generate financial awareness and tracking.